Service
For general questions, email iconsupport@nuforce.com

Help Desk - Use the Help Desk to resolve product specific problem or obtain service. The Help Desk Ticket ID number is your RMA number for returning the product to Nuforce.  Do not use the Help Desk from www.nuforce.com site. www.nuforce-icon.com has a different Help Desk.

Defective On Arrival (DOA) - In the rare event that you receive a defective product, we will send you a replacement item immediately after you have filed a Help Desk ticket.  We will also proivde a postage paid return shipping label for you to send back the defective item.

Warranty Service - Use the Help Desk to create the RMA number and send the item to:
Ticket ID: <ticket ID#>
Nuforce, Inc.
356 South Abbott Avenue
Milpitas, CA 95035
Please provide your email, phone number and shipping address. Your sales receipt or Order ID (if you purchased it online) will be used as proof of purchase for warranty coverage. If you have a failure within 30 days from purchase, we usually treat it as DOA case (see description above).

Refund

International Return Policy

International customers should check with their distributor/dealer about a return policy. You cannot return products to NuForce directly unless you purchased them from our online store. We will assist you in resolving any support problems or sales disputes.

USA Return Policy

If you are not satisfied with your purchase, return the product to us within 30 days for a refund (shipping cost typically not refundable). (See Terms and Conditions of Sales). We appreciate if you would provide a reason for your return. If the refund is due to a defective product, we will also refund the shipping cost.

To return the product:

• Log a Help Desk ticket  and send the item to:
  Nuforce, Inc (Icon Help Desk Ticket <ID#>)
  356 South Abbott Avenue
  Milpitas, CA 95035
  USA
  You do not need to wait for any response on the ticket in order to send in the item.
• Include a copy of your Amazon.com sales receipt in the shipping box.